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Customer Reviews

As a cooling and heating service provider, we depend on the happiness of our clients. We make our best effort to assist locals who are experiencing any issues that relate to our field of expertise. We treat every client the same way that we want to be treated.

If you are happy with our service, then please leave a review for one of our branches in Ashford or New Romney. Alternatively, if you think anything could have been done better then contact us directly and we will resolve your query. 

We are confident that if you are a customer who is thinking about hiring us, you should not hesitate to get in touch with us. See below what our customers have said about us:
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Tim profile picture
Tim
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Canterbury Call. Excellent service provided by Brad, serviced my boiler and identified issues that was resolved promptly. Phone call prior to arrival ensured that there was regular communication about potential arrival time. Highly recommend!!! Thanks Brad
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janice hillman profile picture
janice hillman
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Very happy with Brad who serviced my boiler, he was thorough , very knowledgable and friendly. I don't normally like people coming to the house to do jobs but his presence made me feel at ease.
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Sharon North profile picture
Sharon North
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I would highly recommend AQUAHEAT and all of their engineers. I’ve been using them for many years and have always been really impressed, which is why I continue to come back to them. The workmanship is consistently first class, but what really stands out is their exceptional customer service that they have maintained as the company has grown. From the first call to make an appointment, everyone is friendly, professional and helpful. The engineers are always considerate and take great care in my home, which I really appreciate. They also have excellent systems in place, with prompt quotes, invoices and guarantees, reminders when your annual service is due, and clear, professional advice if any further work is needed. A particular thank you to Brad for his recent work. As always, he was friendly, professional and took great care, and the work was carried out to a really high standard. A great company that genuinely cares about its customers. I wouldn’t hesitate to recommend AQUAHEAT
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Keith Strong profile picture
Keith Strong
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This particular company have been absolutely first class since First getting our central Heating installed a few years ago. Every year when they visit, particularly Lee and Brad, they cannot do enough to ensure that they can tend to any needs as a client Whether it is a service, or a minor question about the central heating system. You cannot want for a better service provider than Aquaheat
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laura hickman profile picture
laura hickman
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We have just had our family bathroom gutted and replaced in Ashford. From start to finish AquaHeat were amazing! They arranged everything from start to finish. We just had to go and pick out bathroom suite and the flooring. Dan the bathroom fitter was amazing he explained everything he was doing so we understood what was going on and when! He was very careful with our property whilst he was carrying out the fit, carrying things up the stairs etc! Always prompt and on time! He also done a great job tidying up after himself each day! The flooring was a quick fit, we had a little issue but it was resolved ASAP by the team at AquaHeat! The decorator was amazing, professional and tidied up after himself!! We are so happy with the new bathroom and want to say a big thanks to team AquaHeat!
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samantha franklin profile picture
samantha franklin
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Boiler annual service completed today by Brad. Called first to say he was on his way. Arrived when he said he would. Friendly, polite and respectful of property. 5***** service as always. Would have no hesitation in recommending.
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József Francovszky profile picture
József Francovszky
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Brad was doing a boiler and heating system maintenance for us, ha was knowledgable and transparent about every step he took. Clearly explained all. Glad I chose them, brilliant experience!
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Ajanthan Pathmanathan profile picture
Ajanthan Pathmanathan
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Ryan & Owen from Aquaheat installed our air conditioning units and delivered outstanding A++ service, showing professionalism and deep expertise in air conditioning. The work was excellent, with clear communication and smooth execution throughout the installation. It has been a pleasure dealing with Aquaheat from start to finish.
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Ian Turner profile picture
Ian Turner
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Matt and Mike were brilliant, very friendly and efficient. It was a pleasure having them install my new Air Con units. Jack followed on with the electrics and was also top draw. Would highly recommend.
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AF Chiro profile picture
AF Chiro
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We cannot recommend AquaHeat highly enough for servicing Air conditioning units. We have had our air con units for 5 or so years now and have always used the company that installed them to do the yearly service. However, we needed a company that was more local to take the servicing over due to time restraints. From the outset, our emails and questions were all answered swiftly by Beckie, and everything was explained clearly. On the day, the engineer, Brad, arrived 10 minutes early and was knowledgeable, polite and professional. The servicing and deep clean were done efficiently, and everything was left immaculate. As a busy chiropractic clinic in Ashford, we needed a company that could work around our time constraints, and the team at AquaHeat certainly made it very easy for us.
AQUAHEAT ASHFORD LIMITED is an Introducer Appointed Representative of TradeHelp for the purpose of credit broking introductions only. Our firm reference number is 772063. TradeHelp is a trading style of TradeHelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (firm reference number 697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit broking services. All loans are subject to status.
Copyright © AQUAHEAT ASHFORD LIMITED is a company registered in England
with Company Number 8703142 | VAT No 164 3942 95
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