Customer Reviews

As a cooling and heating service provider, we depend on the happiness of our clients. We make our best effort to assist locals who are experiencing any issues that relate to our field of expertise. We treat every client the same way that we want to be treated.

If you are happy with our service, then please leave a review for one of our branches in Ashford or New Romney. Alternatively, if you think anything could have been done better then contact us directly and we will resolve your query.

We are confident that if you are a customer who is thinking about hiring us, you should not hesitate to get in touch with us. See below what our customers have said about us:

Errol Roberts

2022-12-23

The whole of the Aquaheat Ashford team, from start to finish, were polite, helpful, professional. They communicated with each other to deliver an exemplary service and can be very proud of everything they do. As a family run firm they support and complement each others' skills and are clearly committed to the area and its people. Clinton and Ryan installed our Worcester Bosch system in a record time so that we avoided the dreadful effects of winter weather. We would recommend Aquaheat Ashford to anyone who is suffering from poor plumbing or heating. Happy Christmas and a Very Prosperous New Year to you all.

Becky Down

2022-12-08

Had a quote from Lee, who was very good. I had a few queries with the office and Jade and Beckie were very helpful. Trevor and Matt then replaced our elderly boiler and did a great job, they were very helpful. Thank you.

Jacqueline Summer

2022-12-06

Easy to communicate with by phone! Booking made in advance for my mother's boiler service. Engineer arrived on date and time set. Did an efficient job and price was good.

Jeremy Brown

2022-12-01

Trevor & Matt were extremely professional & affable they were always on time & worked diligently, always left everything clean & tidy at the end of each day. Once installation was complete they took time to set up the system & explained clearly how everything worked. Thoroughly professional company, would definitely recommend.

Debbie F

2022-11-14

Lee who visited the property to survey what was needed was helpful and polite. The engineers, Felix and Matt, were both professional, polite and friendly, they came with all the right equipment, worked well and did a good job of removing the old boiler and fitting the new one. They showed me the new controls and the manual. They did a good job of cleaning up after themselves, and they took the old boiler and fittings away with them. I would recommend them and will use them again for any work in the future.

Nev Arthur

2022-11-12

I'd lost confidence in my central heating system, due to a few issues over the years. Lee came round, and traced the issues, then Felix came round and replaced all the control devices. Everyone has been really friendly, and seemed really competent. I felt I was really listened to, as opposed to just being offered the repair that they wanted to do, like can happen. I'm in that position now where if there is ever a central heating issue, I don't look for anyone else to come round, I know it's just Aquaheat I use.

mark hughes

2022-11-09

After being unable to find a reputable company that were able to service my boiler I resorted to the local Facebook page and was recommended aquaheat . The engineer who arrived today was polite helpful efficient and knowledgeable 10/10 100%

Rachel waine

2022-10-14

Always use. Really reliable

Chris Tritton

2022-10-14

Just had our 25 year old boiler replaced by this company. Very impressed with the professional attitude shown throughout, from Lee coming out to explain everything in detail through to Clinton, Matt & Ryan coming along at the specified time and undertaking the install in a courteous & tidy fashion with any questions clearly explained. We would certainly recommend this company.

Lorna Healey

2022-10-09

We have just had our boiler re-located and replaced with a new Worcester Bosch. Lee explained, in a clear and friendly manner, the different options available to us. Clinton and Matt carried out the installation very efficiently and always seemed happy in their work. They explained what they proposed doing each morning and showed us the completed work before leaving each day. They were both very courteous and friendly at all times. We would not hesitate to use Aquaheat again.