Customer Reviews

As a cooling and heating service provider, we depend on the happiness of our clients. We make our best effort to assist locals who are experiencing any issues that relate to our field of expertise. We treat every client the same way that we want to be treated.

If you are happy with our service, then please leave a review for one of our branches in Ashford or New Romney. Alternatively, if you think anything could have been done better then contact us directly and we will resolve your query.

We are confident that if you are a customer who is thinking about hiring us, you should not hesitate to get in touch with us. See below what our customers have said about us:

      EXCELLENT  
   Based on 198 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Emma Laidlaw 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ryan and Owen were a pleasure to work with on this the third Aquaheat boiler that I have facilitated being fitted. I liked how they thought away from the original job quote to make little 'tweaks' for the better  The girls in the office are always helpful and understanding.  It was nice to see Lee again who I first met many years ago when, I believe, he was setting up the business so great to see how well they are doing now.  My new boiler in a rental property will shift me up the energy rating bands and looks great.  Nothing was too much trouble
  
 
      Posted on Google  
   
   Callum Bond 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had Aquaheat install two units during the summer of this year. What a difference they have made too! The team were polite, easy to liaise with, kept us up to date, and provided a good all round service. Special mention to Brad, Ryan, and Owen. Just recommended them to the wider family too as pleased with the work. Thanks guys.
  
 
      Posted on Google  
   
   Margaret Read 
 
 
 
 Trustindex verifies that the original source of the review is Google. All I can say is Excellent! Brad came to service my boiler and his knowledge, helpfulness and customer service were first class. I have used Aquaheat for many years and I cannot fault their service at all. Thank you so much and see you next year. 🤗
  
 
      Posted on Google  
   
   Alaric King 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brad's a champion. He diagnosed a complex long running fault in our heating system in a short space of time, showing a great depth of knowledge. The office team are also brilliant at getting you booked in as quickly as possible.
  
 
      Posted on Google  
   
   Sarah Emery 
 
 
 
 Trustindex verifies that the original source of the review is Google. Matt and Mike were friendly, polite and professional. They explained everything at the end on how to use the new boiler and thermostat.  They showed great etiquette by removing their shoes and being mindful of the pets.  Overall I was really pleased with the service. Thank you.
  
 
      Posted on Google  
   
   Bill Sheret 
 
 
 
 Trustindex verifies that the original source of the review is Google. We were very pleased with the service from Matt & Mike who worked as a team, a rare thing these days.
  
 
      Posted on Google  
   
   alan morrison 
 
 
 
 Trustindex verifies that the original source of the review is Google. From the initial call to Aquaheat when the boiler had failed to engineer calling and trying to repair then the boiler being replaced the journey was second to none. Two engineers (Ryan and Owen) replaced the boiler and radiator. Exceptional professionalism from start to finish. Dust sheets were layed and overshoes worn and on completion everything was left clean and tidy. The operation of the boiler was fully explained. There was excellent communication via email with quotes and timescales. I would highly recommend Aquaheat for price and professionalism throughout.
  
 
      Posted on Google  
   
   Simon Jowers 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ryan and Mike did a fantastic job installing our new boiler. Very nice tidy work and all completed on time. Highly recommend.
  
 
      Posted on Google  
   
   Robert Everest 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service cannot fault everything from contact though to the end. Brad was great explaining everything I needed to know. Clean and efficient. Top service once again thank you.
  
 
      Posted on Google  
   
   Barbara 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hot water tank service. , Brad went above and beyond, thank you

AQUAHEAT ASHFORD LIMITED is authorised and regulated by the Financial Conduct Authority Firm reference number 697812. We act as a credit broker, not a lender and offer finance from a panel of lenders. Registered at Holly View, Steeds Lane, Kingsnorth, Ashford TN26 1NQ.